Automated Estimator of Effort and Duration
AEED predicts how long a work ticket will take to resolve based on historical data.
In 2013, IFOST started developing proprietary machine learning algorithms tuned for service desk, helpdesk and developer work tickets. These algorithms analyse the tickets that you have already resolved and extract features out of them that can be used to identify which tickets are going to be easy or hard to resolve.
AEED is available in the Atlassian Marketplace – https://marketplace.atlassian.com/plugins/au.org.ifost.aae
AEED is still in beta-test. You can try it now, or subscribe to the mailing list for future announcements.
How the Queckt Algorithm in AEED can make your Service Desk more efficient:
- Privacy and Data Protection
- Documentation for the Atlassian Cloud
- Documentation for On-premises AEED Proxy
AEED Blog
Recent space activity
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02 Source code usage contributed May 02, 2016
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Documentation for On-premises AEED Proxy contributed Apr 08, 2016
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Documentation for the Atlassian Cloud contributed Apr 08, 2016
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Three rules of thumb that say "this job is going to take ages" contributed Nov 24, 2015
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01 Using AEED contributed Nov 16, 2015
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Space contributors
- Greg Baker (2887 days ago)